Our goal is total customer satisfaction.

To proceed with the product devolution, you must request the devolution by email, within a period not exceeding 10 business days following the date of receipt of the product, letting us know the reason for the devolution and including the list of products that make it up.

All returns will have to be previously authorized by the seller and inexcusably returned by the means of transport that it indicates.

MON products are packed in compliance with current transport regulations and in order to ensure optimal protection of the products during shipment. The Customer is requested to respect these same rules when making returns of products, whether in the context of an after-sales service or for convenience return. MON reserves the right to claim a partial refund of the product in the event that its resale is impossible in its condition or in the event of aggravation of the indicated technical problem.

The right of cancellation will be applicable as long as the MON products are returned in the same conditions in which the client have received them, with their complete original packaging, labels and any other accessory related to them.

The invoice or a copy of it must be attached in case of returning part of the order.

Upon receiving canceled order at the MON warehouse, we will determine if the items we have received are in the same condition in which they were shipped.
Items that have been returned damaged, incomplete, deteriorated, used or dirty will not be refunded and will be made available to the sending Customer and re-sent postage due.

If the previously established conditions regarding deadlines, communications and, where appropriate, the status of the items are met, the amount of the order will be refunded to the customer within a period not exceeding 15 days.