SHIPPING AND DELIVERY

Please take care to enter your delivery address correctly as we cannot be held responsible for any undelivered parcels.

Shipments are FREE.

Please note that if your order is being shipped outside of the Spain or the EU, you are subject to duties and import taxes which are the responsibility of the customer to pay.

The delivery time is between 72 hours and 96 hours (working days) for shipments in Spain. International Shipping depends on destination, for more information write to info@moncollection.com

RETURNS AND EXCHANGES

Our goal is total customer satisfaction.

If you are unsatisfied with your item, please inform us, we will do our best to resolve any concerns to proceed with the product return an order.

You must request a refund by mail, no later than 10 working days from the date of receipt of the product, letting us know the reason for return and including the list of returning products.

Original shipping charges are non-refundable and return postage with a tracking number is to be paid by the customer.

We will only be able to process your return if you email us the tracking number as we cannot be held responsible if the item does not get to us.

MON products are packed in compliance with transport regulations in order to ensure optimal protection of products during shipment. The products shall be returned in the same condition that the customer received them, along with its original packaging, labels and other accessories related.

If the Items have been returned damaged, incomplete, used or dirty will not be refunded.

If the conditions previously laid down regarding deadlines, communications are met and, where appropriate status of items, the order amount will be refunded to the customer within a period not exceeding 30 days.